Information on Disclosure of Personal Information
※ 'Disclosure of Personal Information' refers to the disclosure of personal information, correction, addition and deletion of personal information that do not reflect the facts, suspension of use and elimination of personal information, suspension of providing personal information to a third party, according to the provisions of 'Personal Information Protection Act'.
※Personal information which you can request is limited to the personal information the Company has authority for disclosure. (so called 'retained personal information')
Flow of Disclosure of Personal Information
About disclosure of personal information
1 About billing method (Request on details about the usage of personal information)
1.The personal information subject to the request will be personal information that we have authority to disclose (only to the related person).('Retained personal information' defined in 'Personal Information Protection Act'）
2.Request for the disclosure can be made by either the person whose personal information is held by us ('the Person himself') or the Person's legal representative/agent.
3.Please follow the following procedure for disclosure request. Please note, any other procedure/method will not be accepted.
| (A) | By Phone | To check about the personal information, call at our service counter. One of our representatives will verify your identity and guide you in details. (In this case the request can be made by the Person only.) |
| (B) | By Mail | To check about the personal information, please fill out the necessary information and send the request form with a copy of your valid ID, through registered mail, to our office address. Please mail us in a trackable delivery method. Please note that you should bear the postal cost. (We can also mail you the request form upon your request.） |
※For the disclosure, only the person who have made the request will be approved.
4. Please clearly state what you are requesting for. If your request is unclear, we may not be able to answer your request.
5. We will respond (due to the limitation - denial of disclosure can also be the result) to your request for the disclosure by mailing a written document to your verified address. Please inform us, if you dont require the written response.
However, if you have requested to correct/add/delete or suspend the use of personal information by phone, we will inform you of the results by phone.
2 ID Verficiation of Person and Person's legal representative/Agent
1.For ID verification, the person and person's legal representative/agent will be required submit a verification document (one of the identity document listed below). Please be sure to enclose the following personal identification documents which can confirm the name, address, date of birth through mail.
2.The information we need for verification is your name, address, date of birth, registration number of your ID(such as driver's license number), date of issue, and name of the issuer(name of the prefecture, city, etc). You may hide the rest of your personal information.।
(1) Request by the Person
※ Choose either (A) or (B)
| (A) | Choose one | 1. Copy of driver's license 2. Copy of passport 3. Copy of health insurance card 4. Copy of your pension book 5. Copy of Basic Residence Register Card with photo 6. Copy of residence card 7. Copy of physical disability certificate 8. Sealed registration certificate (Issued within 3 months. Stamp your seal on a blank space) |
OR
| (B) | Choose one from each (i) and (ii) (2 documents in total) |
(i) | 1. Certified copy or certified abstract of family register(Issued within 3 months) 2. Residence card (Issued within 3 months) |
| (ii) | 1. Copy of utility bill 2. Copy of your student card or student book |
(2) Request by the Person's legal representative/agent
※ All the documents from (iii) to (v)
(iii) Document(s) of either (A) or (B) of the Person
(iv) Document(s) of either (A) or (B) of the legal representative/agent of the Person
(v) A letter of attorney signed by the Person (Please enclose the Person's seal registration certificate.If the legal representative of the Person is a family member of the Person, please enclose a certified copy or certified abstract of family register in order to prove your relationship.)
3 Other information
1.We will process your request based on your billing form and personal identification documents submitted.
2.We will use your personal information on your billing form and ID(s) within a range to process your request for the disclosure.।
3. We will not return any documents submitted by the Person or his/her legal representative. We will properly manage the billing form. (We will discard your identity confirmation documents at our company after confirming your identity.)
4.You may not be able to use our service if we complete deleting, suspending use, or suspending provision to a third party.
5.The billing method may be subject to change partially or entirely without prior notice.
■Customer Help Desk
Counter: C-Square Co.Ltd. Compliance Deptartment, Privacy Administrator
Address: 〒160-0022
Shinjuku-ku, Tokyo Shinjuku 1-36-7 Shinjuku Uchino Building II 2 Floor
E-mail: info@c-square.co.jp（365 Days and 24 hrs）
Tel 03-3359-0071 (Mon~Fri 10:00~17:00 JST)
■Japan Payment Service Association (for further details or complaints)
Japan Payment Service Association - Inquiry Desk
Address: 〒101-0052
Chiyoda-ku, Tokyo kanda ogawamachi 2-8 Mitsui Sumitomo Ocean Kamikogawa-cho Building 5F
Tel 03-3219-0628
■Authorized Personal Information Protection Organization
We are a registered and authorized member of Japan Institute for Promotion of Digital Economy and Community (JIPDEC) which is one of the Authorized Personal Information Protection Organizations.
You may contact JIPDEC if you have any complaints.
[Name of Authorized Personal Information Protection Organization]
Japan Institute for Promotion of Digital Economy and Community (JIPDEC)
[Complaint Resolution Body]
Privacy Mark Promotion Center
[Privacy Complaint Center]
Address: 〒106-0032
Roppongi, Minato-ku, Tokyo 1-9-9 Roppongi First Building 12F
TEL 03-5860-7565 / 0120-700-779